Refund & Cancellation Policy

Last updated: 22 September 2026

This policy explains cancellations and refunds for purchases made on the Camera Uncle platform, operated by Frame Culture Private Limited. Because the Platform includes both software subscriptions and custom-printed physical products, different rules apply to each, as set out below.

1. Subscription Plans

• Subscription fees are billed in advance for each billing cycle (e.g., monthly) and are generally non-refundable for the current cycle.
• You may cancel your subscription at any time; cancellation stops future renewals. Your access continues until the end of the paid cycle.
• If you believe you were charged in error, contact us within 7 days of the charge and we will review it.

2. Custom Print Orders

• Photo prints, frames, and other items are custom-made to your order. Once an order has been accepted and sent for production, it generally cannot be cancelled or refunded.
• If a delivered item is damaged, defective, or materially different from what was ordered, you may request a free reprint or replacement by contacting us within 48 hours of delivery with photographs of the issue.
• We do not offer refunds for issues arising from low-resolution files, incorrect options selected by the user, or minor variations in colour/finish inherent to the printing process.

3. Ready-Made Products

• For non-custom products, a replacement or refund may be requested within 7 days of delivery if the item is unused and in its original condition, or if it arrived damaged or defective.
• Return shipping for non-defective items may be borne by the customer.

4. Failed, Duplicate or Erroneous Payments

• If your payment was deducted but the order/subscription was not confirmed, or if you were charged more than once for the same order, the excess/failed amount will be refunded to the original payment method.
• Such refunds are typically processed within 5–7 business days, subject to your bank/payment provider's timelines.

5. How Refunds Are Issued

Approved refunds are made to the original payment method / source account used for the transaction, through our payment partner (e.g., PhonePe). We do not provide cash refunds. The time for the amount to reflect depends on your bank or card issuer.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us with your order/transaction reference and details of the issue:

We will acknowledge your request and respond within a reasonable time. All refunds are subject to verification and the terms above.